A download link will not open
Try the official source for the same file first. If that also fails, email [email protected] with the page URL, filename, device operating system, and the error or status your browser shows. There is no need to attach the installer or send account details.
No proxies after import, or connected but no websites load
Tell us your device, Hiddify version, interface language, and the last step that worked: did the profile import, did proxies appear, and what does the connection button show? You can include the visible error text or a cropped screenshot with sensitive details hidden. We can check the guide steps; your provider must check the subscription account and servers.
The words, buttons, or pictures do not match your screen
Send the guide URL, the step where you got stuck, and the button or message you actually see. An update may have moved a control; these details are enough. You need not send a full-screen image, a subscription URL, or personal details.
Protect your details before emailing
Before emailing, remove subscription URLs, tokens, cookies, passwords, payment details, and identifying information. A full subscription link may let someone else use your service; the error text and the step are enough. For an issue with the Hiddify app itself or your subscription service, also contact the relevant provider.
Contact email: [email protected]